pkr101 Privacy Policy

Who We Are

pkr101 is an online gaming platform accessible at pkr101.com, providing cricket betting, live casino, slot games, Kalaka Bingo, and associated wallet and payment services to registered players. In this Privacy Policy, references to "pkr101", "we", "us" or "our" refer to the pkr101 platform and its operating entity.

pkr101 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, pkr101 is responsible for determining the purposes and means of processing your personal data, and for ensuring that such processing is conducted lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected through pkr101.com, our mobile-optimised site, and any associated services including customer support communications, promotional interactions, and payment processing activities. References to "you" or "your" refer to any individual whose personal data pkr101 processes, whether as a registered player, a prospective registrant, or a visitor to the Platform.

Personal Data We Collect

pkr101 collects personal data in several ways: directly from you when you register, use the Platform, make payments, or contact support; automatically through your use of the Platform (device and session data); and from third-party verification providers during identity and age checks. The categories of personal data we collect are set out in the table below.

pkr101 does not collect special categories of sensitive personal data (such as health information, biometric data used for identification, or religious beliefs) except where a player voluntarily discloses health-related information in the context of a responsible gaming request, in which case such disclosure is processed solely for the purpose of administering the requested player protection measure.

How We Use Your Personal Data

pkr101 uses personal data only for defined, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Registration & Management: To create and maintain your pkr101 account, verify your identity and age, authenticate your login sessions, and administer your account settings and preferences.
• Service Delivery: To provide access to all pkr101 gaming products, process your bets and wagers, credit winnings to your Wallet, and deliver customer support services.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or Bank Transfer), and to maintain transaction records for accounting and regulatory compliance.
• Identity & Age Verification (KYC): To comply with our obligations to verify that all registered players are aged 21 or above, and to satisfy applicable Know Your Customer (KYC) and anti-money laundering (AML) requirements.
• Responsible Gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour, to administer player-requested account controls (deposit limits, self-exclusion, cooling-off periods), and to fulfil our duty of care obligations under applicable responsible gaming standards.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the Platform.
• Promotions & Bonuses: To administer bonus offers and promotional campaigns, track wagering requirement completion, and communicate personalised offers to eligible players who have opted in to marketing communications.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, conduct A/B testing, and improve the overall performance and user experience of the pkr101 Platform.
• Legal & Regulatory Compliance: To maintain records required by applicable law, respond to regulatory enquiries, and cooperate with law enforcement authorities where legally obligated to do so.

Legal Basis for Processing

pkr101 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to perform the contract between you and pkr101 (i.e., to deliver the gaming services you have registered to use, process your payments, and maintain your account).
• Legal Obligation: Processing necessary for pkr101 to comply with applicable legal requirements, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing carried out for pkr101's legitimate business interests, including fraud prevention, Platform security monitoring, responsible gaming oversight, and improving our services — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Processing activities where you have given specific, informed consent, including the sending of direct marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Where pkr101 relies on legitimate interests as its legal basis, we have assessed those interests against your privacy rights and concluded that our interests do not override your rights in the context of the specific processing activity. You have the right to object to processing based on legitimate interests — see Section 8 for details.

Data Sharing & Third Parties

pkr101 does not sell, rent, or trade your personal data to any third party. Personal data is shared with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and bank transfer processors receive the financial data necessary to process your deposit and withdrawal transactions. These providers are bound by their own regulatory obligations and contractual data processing agreements with pkr101.
• Identity Verification Providers: Third-party KYC and age verification service providers receive identity documents and biographic data to complete mandatory verification checks. These providers are certified and operate under strict data handling agreements.
• Game Studio Operators: Licensed third-party game studios that supply live casino games, slot titles, and virtual games may receive your player ID and session token to authenticate your gaming session. They do not receive your full identity or financial data.
• IT Infrastructure & Hosting Providers: Secure cloud infrastructure providers who host pkr101's platform servers operate under data processing agreements that require them to process data solely on pkr101's documented instructions.
• Customer Support Tools: Third-party live chat and ticketing platform providers may process support communication data solely for the purpose of delivering customer support on pkr101's behalf.
• Regulatory & Law Enforcement Authorities: pkr101 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. pkr101 will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving pkr101, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

All third-party service providers engaged by pkr101 are required to implement appropriate technical and organisational security measures to protect your personal data and are prohibited from using your data for any purpose other than those specified in their agreements with pkr101.

Data Retention

pkr101 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulatory obligation. The key retention periods applicable to different categories of data are as follows:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record-keeping obligations.
• Gaming Activity Data: Retained for the duration of your active account plus three (3) years following account closure, for responsible gaming monitoring, dispute resolution, and regulatory audit purposes.
• Communications Data: Support interactions are retained for two (2) years from the date of the communication, or longer where the communication relates to an ongoing dispute or regulatory matter.
• Verification Documents: KYC documents are retained for five (5) years from account closure or the date of the most recent verification check, whichever is later.
• Marketing Preferences: Retained for the duration of your account, or until you withdraw consent, whichever occurs first. Opt-out records are retained indefinitely to ensure suppression lists remain effective.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a manner that it can no longer be attributed to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

Cookies & Tracking Technologies

pkr101 uses cookies and similar technologies (including local storage, session tokens, and analytics pixels) to operate the Platform, maintain your session state, personalise your experience, and analyse how the Platform is used. The categories of cookies we use are described below:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Enable the Platform to remember your preferences (such as language settings, display preferences, and responsible gaming tool configurations) between sessions.
• Analytics Cookies: Allow pkr101 to understand how players navigate and interact with the Platform, which pages are most visited, and where technical issues occur. This data is processed in aggregate and does not identify individual players.
• Promotion & Session Cookies: Used to track bonus eligibility, record promotional code usage, and attribute registrations to marketing campaigns. These cookies help ensure you receive the correct bonus entitlement during your session.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling functional or analytics cookies may affect certain Platform features. pkr101 does not use third-party advertising network cookies or cross-site tracking cookies.

Your Data Protection Rights

As a data subject whose personal data is processed by pkr101, you hold the following rights. pkr101 is committed to facilitating the exercise of these rights promptly and without undue restriction:

• Right of Access: You may request a copy of all personal data pkr101 holds about you, together with information about the purposes for which it is processed and the third parties with whom it is shared.
• Right to Rectification: You may request that pkr101 correct any inaccurate or incomplete personal data held about you. For account details such as contact information, you can update these directly within your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that pkr101 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other lawful basis), or where the data has been unlawfully processed. This right is subject to pkr101's legal obligations to retain certain data for regulatory compliance purposes.
• Right to Restriction of Processing: You may request that pkr101 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that pkr101 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data that is based on pkr101's legitimate interests, and to the processing of your data for direct marketing purposes. pkr101 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, contact pkr101's support team at [email protected], clearly identifying the right you wish to exercise and the data to which your request relates. pkr101 will respond within 30 calendar days. Where a request is complex or involves a large volume of data, pkr101 may extend this period by a further 60 days, in which case you will be notified of the extension within the initial 30-day period.

pkr101 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

Children & Minors

pkr101 is strictly an adults-only platform. Registration is prohibited for any individual under the age of 21. pkr101 does not knowingly collect or process personal data belonging to individuals under 21 years of age.

If pkr101 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration at registration or any other means — pkr101 will immediately suspend the relevant account, delete all associated personal data, and forfeit any balance held in the account in accordance with the applicable Terms and Conditions.

If you are a parent or guardian and believe your child has registered on pkr101 without your knowledge, please contact our support team immediately at [email protected]. pkr101 takes underage access extremely seriously and will act swiftly on all such reports.

Security Measures

pkr101 implements a comprehensive range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption in Transit: All data transmitted between your device and pkr101 servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all Platform interactions including login, deposits, withdrawals, and support communications.
• Password Security: Account passwords are never stored in plain text. pkr101 uses industry-standard one-way cryptographic hashing with salting to store password data. Even pkr101 staff cannot retrieve your password — only a reset is possible.
• Two-Step Verification: pkr101 provides optional SMS-based two-step verification for all account holders. Players are strongly encouraged to enable this feature for additional account protection.
• Access Controls: Access to personal data within pkr101's internal systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular review.
• Infrastructure Security: pkr101's servers are hosted in physically secure, access-controlled data centre environments with continuous intrusion detection monitoring, firewall protection, and regular penetration testing.
• Data Minimisation: pkr101 limits access to personal data to the minimum necessary for each operational role. Employees and contractors do not have broad access to the full player data set.

Notwithstanding these measures, no method of data transmission or storage over the internet is completely secure. pkr101 cannot guarantee absolute security and will not be liable for losses arising from security breaches that are outside our reasonable control. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkr101 will notify affected individuals without undue delay.

International Data Transfers

pkr101 primarily processes and stores personal data on servers located within secure international data centre facilities. Where personal data is transferred to or processed by service providers located outside your country of residence, pkr101 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into data processing agreements with all third-party recipients of personal data.
• Adequacy decisions confirming that the destination country provides an equivalent level of data protection.
• Binding corporate rules applicable to corporate group transfers where relevant.

You may request details of the specific safeguards applied to international transfers of your personal data by contacting pkr101 at [email protected].

Changes to This Privacy Policy

pkr101 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, pkr101 will post a notice on the Platform and, where practicable, notify registered players by email to the address held on their account.

The updated Privacy Policy will display the revised effective date at the top of the document. Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the changes. If you do not agree with the revised policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.

We encourage you to review this Privacy Policy periodically so that you remain informed about how pkr101 is handling your personal data. The most current version of this policy is always available at pkr101.com/privacy-policy.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data protection right, or want to raise a privacy concern, please contact pkr101 using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through your logged-in pkr101 Account dashboard.
• Response Time: pkr101 aims to respond to all privacy-related email enquiries within 5 business days and to formal data rights requests within 30 calendar days.

If you are not satisfied with pkr101's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. pkr101 encourages you to contact us directly in the first instance so that we have the opportunity to resolve your concern before escalation.

For concerns specifically related to responsible gaming, deposit limits, or self-exclusion, please also visit our Responsible Gaming page, which provides direct access to all available player protection tools.